General Information – Shipping

This entry is for the  people who want to know how long it usually takes to get an oil from Quadrivium.

Quadrivium does not pre-make oils.  Each oil is made when it is ordered – the essential oils are pre-mixed, under lunar and planetary conditions, because essential oils do not “turn” or “go bad.”   Once the essential oils are mixed with the carrier oil (we use sweet almond oil), the clock starts ticking. Quadrivium Oils contain Vitamin E as a preservative, but since we do not use any synthetic anything, our oils will eventually “turn.”  We guarantee the oils are stable for one year, as long as you follow the basic guidelines – keep the oil in a cool, dark place, always use a colored glass bottle to contain the oil and protect it from oxidation.  After a year, we can’t guarantee that the oil will smell the same or look the same.  Since there are herbs, resins, or minerals in almost every oil we sell, those solids sit in the oil and many of the herbal components will dissolve, in time.  Our own tests have shown that this begins to affect the quality of the oil after 12 months.  Making the oils to order takes longer, but it means a considerably extended shelf life for the customer’s purchase.

So where IS your oil?  When you make an order, it enters a queue.  If there’s a bunch of orders ahead of yours, it might take a bit.  Normally, any order within the continental US will be shipped within 14 business days.  If we’re backed up, waiting for the delivery of an oil component or packaging, we’ll let you know.   In the event of a backup, we upgrade shipping to Priority Mail at no cost to the customer.

Our oils are sent in very sturdy small boxes, well cushioned and protected from breakage.  This is why the shipping fee is the same for 1 – 5 oils, as it’s the same size box and the same postage fees.  If the order is shipped Priority, we use the USPS Priority Mail boxes.  Normally, we ship using USPS First Class mail, with tracking.  When your order is shipped, you should receive an email via PayPal with the tracking information.

If you need your oil by a particular date, please let us know.  Orders can jump the queue for an additional fee, and we will upgrade shipping to Priority Mail or Express Mail as long as the customer understands that it means an increased shipping fee.  If you absolutely positively have to have the oil by the end of the week, or early the next week, let us know.  We can and do work with people who cannot wait.  Those customers are sent an additional invoice for rush service and shipment, and the orders are usually sent out on the next business day.

Generally, it takes about five to seven business days between ordering and receiving an oil.  Fourteen business days is the outside limit for what we consider normal turnaround time, and any order that will take longer to prepare is automatically upgraded to Priority Mail and the customer contacted as soon as we have a general idea of the shipping date.  In the unlikely event of a delayed order, the customer may request a full refund and we will provide it.

Hopefully this answers any questions you have.  If not, contact orders@quadrivium-supplies.com and we’ll do our best to help.

 

Shipping Delay

The holidays are over, so it’s back to the regular grind -unless you are in Chicago.  After a weirdly mild fall and early winter, we got walloped with a wall of air so cold that it was dangerous.  Schools were closed, businesses shut down, people were told to stay indoors and keep pets inside as well.  Chicagoans are used to tough winters (the puffy down coats aren’t worn for the sake of  style), and generally regard cold as a fact of life, but wind chills of -30*F are noteworthy.

Anyway, since the oils are shipped from Chicago to the recipient, it’s guaranteed that they will sit around in a space that’s not climate controlled for much of the journey.  Normally,  not a problem.  At these temperatures, however, not only can the oil be affected, but the glass bottles we use are more prone to crack or break.

Obsessive ritual oil perfectionists are not going to take the chance of customers receiving a broken bottle of possibly substandard frostbitten product.

Assuming the weather improves, Quadrivium will begin shipping again on Monday, January 12.  All affected customers will receive a free upgrade to Priority Mail.

More informative and entertaining post to come – it’s just too ccold for anything but this announcement and an apology for the shipping delay.   Brrrrrr.

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